Software Review – Remo Recover (Mac)

Remo Recover (Mac) is an advanced data recovery utility that lets you recover lost/deleted data from HFS+, HFSX, FAT16, and FAT32 formatted volumes. This award winning software has been customized for fast and easy data recovery from Mac OS X. Backed by powerful algorithms that enable it to restore data from complex data loss situations, this product can be used to regain data lost from Journaled Mac volumes, accidentally formatted volumes, un-mounting volumes, hard drives ((SATA, SCSI, IDE etc), flash memory cards (SD, XD, MMC, Memory Stick etc.), USB external drives, FireWire Drives, iPods, and other storage devices.

The software is equipped with two built-in definitive volume scanning engines that allow it to conduct deep scans on Mac volumes and attempt recovery of missing / deleted / inaccessible data. Some basic features of the software include:

  • Available in 3 flavors – Basic, Media, and Pro versions each dedicated to recover different types of lost data
  • Preserves file names after recovery
  • Agile built-in “Find Tool” to find files in recovered data list
  • Recovers different file types based on unique signatures
  • Un-deletes files empty from Trash
  • Displays recovered data in Mac Finder style interface
  • Universal Binary application which supports both Intel and PowerPC Mac platforms
  • Supports 64-bit Mac OS X

The software is compatible with macOS 10.5.x and above including Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks, and Yosemite. It is equipped with an interactive interface and supports 32-bit as well as 64-bit Macs.

We conducted tests to evaluate how well Remo Recover (Mac) performs to recover data lost from accidental deletion and reformatting. The results of our tests have been summarized below.

Lost File Recovery

The software description mentions that its Basic and Media versions can restore files emptied from the Trash whereas Pro version can recover data after reinstallation of Mac OS X and accidental reformatting. We performed tests with all three versions of Remo Recover (Mac) by permanently deleted a few documents, images, video and audio files and attempting their recovery. We also ran the software on a reformatted drive to see if it could perform as promised. Here’s what we found.

  • Lost Image Files

    The software performed very well while recovering accidentally deleted image files of different formats. All our deleted photos were recovered accurately however many of them had messed up file names. Since our test set involved only 35 images, the software didn’t take much time either. Thus, we give the software a 98% result for recovery of lost image files.

  • Lost Document Files

    We had deleted a few Word documents, some Excel sheets, 3 PDFs, and a couple of Text files. Unfortunately, none of our documents could be recovered completely. Word and Excel files had data missing whereas only 1 blank PDF was recovered. Text files couldn’t be salvaged. Here the software scored a very disappointing 15% result.

  • Lost Audio & Video Files

    With multimedia files too, the software’s success rate was average. Our deleted MP3, WAV, MP4, MKV, and WMV files weren’t all recovered and many of the recovered files had data missing (they skipped during playback). We gave the software a score of 70% here.

    Note: Mac OS X considers multimedia files as lost when their directory path has been corrupted/deleted. That doesn’t mean that the files no longer exist on the system.

  • Reformatted Drive Recovery

    Note: The drive we reformatted had only our test data which wasn’t much. That accounted for the quick speed with which the recovery process ran. However, with larger amounts of data, the speed may vary.

    • The software recovered almost all lost image files successfully – 99% results
    • Many of the lost documents couldn’t be salvaged – 25% results
    • Average results in case of multimedia files – 75% results
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Advanced Features

Remo Recover (Mac) is equipped with advanced features that businesses can use to perform technical tasks.

  • Selective File Recovery – The software lets you specifically select the type of files you wish to recover to quicken the recovery process. You can-pick from a range of supported file formats for pictures, music, videos, documents, office files, and archives. Another advanced setting includes defining the exact area of the target volume to be scanned. This is aimed for technical users who have an idea of where their data resided before being deleted.

  • Save / Resume Recovery Session – A unique feature of the software allowed us to save our recovery session on the hard drive. This was apparently to enable users who were hard-pressed for time to pause a running recovery and resume it from where they left off at a later time. This feature can also come in handy if you save recovery session at the point where drive scan has been completed. That way, to perform another recovery you won’t have to scan the drive again.

  • Volume Recovery – In addition to recovering lost files and media, the software also offers volume recovery in case users have deleted/formatted existing volumes by mistake or if existing volumes have been lost owing to corruption/virus attack/partition table damage, etc.

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Ease of Use

Remo Recover (Mac) is equipped with an attractive user interface which has instructions at each step of the process. The software executable can be downloaded and installed on Mac easily.

Though the number of steps to be followed isn’t too much, the instructions given at some points aren’t sufficiently explained. Like when it asks the user to select the drive to be scanned. Also, when the user needs to select the files to be recovered, there is no clear ‘Recover’ button, instead a ‘Save’ button initiates the recovery process. Some users might get lost there. Moreover, first-time users might find the array of product versions (Basic, Medium, or Pro) to be a bit too daunting. If the number of versions was a lesser (just one with all features ideally) it would be great.

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Working Speed & Ease on System Resources

The software’s working speed was measured on two parameters:

  • Hard Drive Scanning Speed – The amount of data that we gave the software to scan was purely for test purpose (meaning it wasn’t much). The software skimmed through it exceptionally well taking only a couple of minutes to complete. Keeping that in mind, in a real scenario too where GBs of data would be involved we’d say that it would be able to scan hard drives at the rate of about than 100 GB per hour.
  • Data Recovery Speed – Recovering data took a little more time than we expected, especially with the fast scanning. Scaling our experience, it would be able to recover about 75 to 80 GB an hour, which isn’t that great.

Downloading the demo version of the software took about 2 seconds and installing it took under 5 seconds. It didn’t need much space on the hard drive (50 MB minimum) or RAM (1 GB minimum, 2 GB recommended). The system performance wasn’t affected much while the scan ran. It did cause Microsoft Word to hang once or twice while switching windows, but other than that, everything was pretty much normal. The recovery process too didn’t affect system performance.

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Pricing & Licenses

There are 4 flavors to the software, each with different usage restrictions and prices.

  • Demo Version – Free. Single-user license, allows you to scan and preview recoverable data. To save recovered data you need to buy one of the below mentioned versions.
  • Basic Version – Most reasonable, priced at $59.97. Single-user license that comes with standard tech support and basic file recovery features.
  • Media Version – Priced at $69.97. Single-user license that comes with standard tech support, basic file recovery, advanced photo recovery, and multimedia recovery features.
  • Pro Version – Priced at $179.97. Single-user license that comes with standard tech support, basic file recovery, advanced photo recovery, multimedia recovery, partition recovery, add file header, and premium tech support features.
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Help & Support

Remo Recover gives users 4 support options – FAQs, Help Manual, Video Tutorials, and Ticket & Live Chat. To be fair, the first three options will suffice for any working related, capabilities related, and scenario related queries that you may have. For any complex queries to which you cannot find solution in the first three options, you can raise a ticket in their ticketing system, or drop them an email, or connect to them via Live Chat (which pop-up instantly), or call them.

We were actually impressed by the array of options they’ve provided through which users can connect to them. Also, they’ve specifically mentioned on their support window that it might take them some time to respond to queries, but it shouldn’t exceed 4 hours. They even mentioned specific holiday dates when their support team isn’t available.

In our view, Remo Recover came off as a very upfront and honest team of professionals who genuinely wanted to help their customers.

8.4 Total Score

Remo Recover (Mac) is definitely quite a reasonable data recovery option for Macs, however, that holds true only for lost images. If lost family photos are the only thing you wish to recover, this software is a good bet. However, if you wish to recover lost documents or multimedia files, you should go with some other software.

Lost File Recovery
Advanced Features
Ease of Use
Working Speed
Ease on System Resources
Help & Support
Supported Formats
  • User-friendly
  • Supports many devices
  • Ultra quick scan
  • High recovery percentage
  • Excellent at recovering lost images
  • Great help and support
  • Recovery isn't very effective with respect to documents
  • Needs to be run as Administrator
  • Too many confusing editions
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